What is iHerb and how does it operate as an online health product retailer?

iHerb is a leading online retailer specializing in health and wellness products, including vitamins, minerals, supplements, skincare, groceries, baby products, and pet food. It operates as a global e-commerce platform offering over 50,000 products from more than 1,800 brands, including both major third-party brands and its own in-house brands. iHerb ships to over 180 countries and serves more than 12 million customers worldwide.

The company operates primarily through its own website and mobile apps, where customers can browse products, add them to a shopping cart, and complete purchases. It frequently offers discounts and coupon codes to customers. iHerb also expands its reach by maintaining digital storefronts on over 25 global marketplaces, including major platforms like Amazon UK, Amazon Australia, and Albertsons Companies, which helps drive customer acquisition and international growth.

iHerb manages its own inventory and fulfillment, operating multiple climate-controlled, GMP- or ISO-compliant fulfillment centers in locations such as the United States, South Korea, and Hong Kong. This allows the company to maintain quality control and ensure reliable shipping worldwide. It emphasizes sustainability by using eco-friendly practices in its fulfillment centers, such as paperless operations, reusable materials, and energy-efficient equipment.

In summary, iHerb operates as a comprehensive online health product retailer by combining a vast product selection, global shipping capabilities, proprietary fulfillment infrastructure, and partnerships with major marketplaces to make health and wellness products accessible to a broad international customer base.