How does iHerb handle international shipping and customs, especially for Canadian customers?

iHerb ships internationally from US and some international fulfillment centers by air freight, including to Canada. Orders are generally subject to customs clearance, and customers may need to pay import taxes, customs duties, and brokerage fees separately from shipping fees; these charges are billed directly by the carrier handling the delivery.

iHerb does not offer Delivery Duty Paid (DDP) service for most countries, meaning customers are responsible for any customs duties or taxes assessed upon import. The company advises customers to check local customs regulations and import restrictions before ordering, as prohibited items may be held or confiscated by customs without refund.

Shipping times can vary due to customs processing or air freight delays. Tracking is available for most shipments, but some international airmail options may have no tracking and longer delivery times.

For customs clearance, iHerb recommends customers be prepared to provide necessary documentation if requested by customs authorities. While specific procedures vary by country, iHerb generally notifies customers if additional information or payments are required to release shipments from customs.

In summary, Canadian customers ordering from iHerb should expect:

• Shipment by air freight from US warehouses.
• Possible import duties, taxes, and brokerage fees payable upon delivery.
• Responsibility to comply with Canadian customs regulations and restrictions.
• Potential customs delays or additional documentation requests.
• No prepayment of duties by iHerb (no DDP), so customs fees are paid separately.

This approach is consistent with iHerb’s international shipping policy, emphasizing customer awareness of local import rules and readiness to handle customs charges independently.